IMPORTANT NOTICE: PRE-BUY PROGRAM – HIGH CALL VOLUME

Terms and Conditions

Sweetwater Propane Inc.

Welcome to SweetwaterPropane.com, the official website of Sweetwater Propane Inc. (“Sweetwater Propane,” “we,” “our,” or “us”). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or services.

1. Acceptance of Terms

By using SweetwaterPropane.com, you agree to these Terms and Conditions, our Privacy Policy, and any other policies or disclaimers posted on this website. If you do not agree to these terms, please do not use the website.

2. Company Information

Sweetwater Propane Inc. is a locally owned propane supplier and service provider headquartered at:

Sweetwater Propane Inc.
113 E. Fulton Street
New Holland, PA 17557
Phone: (717) 740-3430

3. Services Offered

Our website provides information about propane delivery, tank installation, service and maintenance, pricing programs, and customer account management. Service availability may vary by location.

We reserve the right to modify, suspend, or discontinue any service or pricing at any time without notice.

4. Account Access

Certain features may require you to create an account or log in to an existing account. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your login credentials.

5. Payment and Billing

  • • Payments made through our online portal or by phone are processed through secure third-party payment systems.
  • • By submitting payment information, you authorize Sweetwater Propane to process your payment for goods and services purchased.
  • • All transactions are subject to verification and applicable taxes and fees.
  • 6. Delivery Terms

    Propane delivery schedules are based on customer account type (Automatic or Will-Call). Weather conditions, access issues, and safety concerns may impact delivery timing. Sweetwater Propane is not liable for delays beyond our control.

    Customers are responsible for maintaining safe and clear access to propane tanks and ensuring their systems comply with all applicable safety codes and regulations.

    7. Text Messaging and Communications

    By providing your phone number to Sweetwater Propane, you consent to receive text messages (SMS or MMS) from us related to your account, deliveries, service updates, billing, promotions, and customer support.

  • Consent: You may opt in to receive text messages through online forms, account setup, or written consent.
  • Message Frequency: Message frequency may vary depending on your account activity and communication preferences.
  • Opt-Out: You may opt out of text messaging at any time by replying “STOP” to any message you receive. After opting out, you may still receive important non-promotional messages related to safety, service interruptions, or billing issues.
  • Carrier Disclaimer: Message and data rates may apply. Sweetwater Propane is not responsible for delays or failures in message delivery caused by your mobile carrier.
  • Privacy: Information obtained through text messaging will not be shared or sold to third parties for marketing purposes. For details on how we protect your information, please refer to our Privacy Policy.
  • 8. Safety and Compliance

    Sweetwater Propane follows all applicable federal, state, and local safety regulations, including DOT and NFPA standards.

    Tampering with meters, tanks, or equipment provided by Sweetwater Propane is strictly prohibited and may result in termination of service and legal action.

    9. Website Content and Accuracy

    We make every effort to ensure that the information on SweetwaterPropane.com is accurate and up to date. However, we do not guarantee that the information is complete, reliable, or current.

    Sweetwater Propane reserves the right to correct errors or update information at any time without prior notice.

    10. Intellectual Property

    All website content—including text, graphics, logos, images, and designs—is the property of Sweetwater Propane Inc. and protected under U.S. copyright and trademark laws.

    You may not copy, reproduce, or distribute any part of the website without prior written consent from Sweetwater Propane.

    11. Links to Third-Party Websites

    Our website may contain links to third-party sites for your convenience. These sites are not controlled or endorsed by Sweetwater Propane, and we are not responsible for their content, security, or privacy practices.

    12. Limitation of Liability

    To the fullest extent permitted by law, Sweetwater Propane Inc. shall not be liable for any indirect, incidental, special, or consequential damage arising out of or related to your use of this website or our services.

    13. Indemnification

    You agree to indemnify, defend, and hold harmless Sweetwater Propane Inc., its employees, officers, and affiliates from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

    14. Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

    15. Changes to These Terms

    Sweetwater Propane reserves the right to modify or update these Terms and Conditions at any time. Updates will be posted on this page with the effective date revised accordingly. Continued use of the website after such changes constitutes acceptance of the updated terms.

    16. Contact Information

    For questions regarding these Terms and Conditions, please contact:

    Sweetwater Propane Inc.
    Attn: Human Resources & Compliance
    113 E. Fulton Street
    New Holland, PA 17557
    Phone: (717) 740-3430